FAQ

Answers to the most important questions about ordering, shipping, and product information.

How do I choose the right product?

You can choose between single products, bundles, and stage programs. Bundles and programs are designed for a faster and simpler selection.

What is the difference between bundles and programs?

Bundles are ready-to-order combinations. Programs are organized into three stages so buyers can compare entry, advanced, and complete options.

Is free shipping available?

Yes. Free shipping applies to orders above 500 EUR.

Where can I see payment methods?

Available payment methods are shown during checkout. Additional details are also listed on the payment page.

Are batch details or COA files available?

Depending on the product, batch details or COA information can be displayed on the product page or in the additional information area.

How are discounts applied?

Automatic discounts apply when the relevant quantity conditions are met directly in cart and checkout.